UltraVNC SC – Easier Remote Tech Support with Reverse VNC Configuration
Category: Cool Stuff, Utilities
Being the most computer savvy one in the family is a tough life. Sure, it has its advantages like usually being the smartest one and feeling validated by the fact that your loved ones “need” you. However, that need should only go so far. Friends and family tend to solely rely on the computer guy for their technology needs that they never try to actually do the tasks themselves. Their computer skills stagnate and they turn into technology babies. Did I mention that I hate kids and babies?
Imagine receiving late night phone calls with vague questions like, “Where did my music go?” or “Why can’t I connect to the Internet?” I don’t know how those technical support agents do it, but kudos to them. I am in awe at their patience in diagnosing and fixing problems over the phone without even being on site (or seeing the computer screen for that matter).
Well, I’ve had enough! I just don’t have any time or patience for that. I’m tired of people asking me, “Does this sound like a good deal on eBay?” I’m tired of people requesting me to remotely diagnose their computer problems over the phone. At the very least, I need to see what you are seeing. First, I need a screen!
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